General FAQs

 

1. Do you ship worldwide?

Yes I do. However I can only ship to limited countries at the moment due to covid19.

Our local post office only accepts shipping to the following countries: Korea, Japan, Taiwan, Malaysia, Indonesia, USA, Canada, UK, Australia, India and UAE. If your country is not mentioned above, I will have to use DHL as the courier.

 

2. How do I order?

I post available products here on my website. You can see available items on hand on the 'On Hand Items' page while pre order items can be found on the 'Pre Order Items' page.

 

3.  Do you have a Shopee account? (PH or International)

Yes I have but I only post sale items there. I tried opening my Shopee account for international buyers too however as per Shopee's customer service, that option is still not available here in PH. Sorry for this.

 

4. Can I order from this website if I'm not from the Philippines?

For customers outside the Philippines, you have to order through the Group Order system. You may refer to the Group Order Manager's page to check the list of countries. 

 

5. Why does the pre-order period and ship out date take so long?

Pre-ordered items are produced with the Group Orders, which take several weeks to complete. We also receive a huge number of orders with different styles, and this greatly contributes to the duration of the production. But once the orders are produced and are fully prepared, they'll be shipped out immediately. As we value your trust and support for our brand, we want to allot time in making sure your orders arrive to you in pristine condition. 

 

6. Can I order an on-hand item and pre-order item in a single transaction?

Yes. However, both items will only be shipped out once the pre-ordered item is ready. If you are willing to wait for the ship out date of the pre-ordered items, then you may proceed with your order.  

 

7. Which courier do you use?

We use JRS for local shipping and deliver via DHL and EMS for international shipping.

JRS Rates:

LUZON - PHP130 (1-2 items) ; PHP200 (3 or more items)

METRO MANILA - PHP145 (1-2 items) ; PHP220 (3 or more items)

VISAYAS - PHP160 (1-2 items) ; PHP230 (3 or more items)

MINDANAO - PHP165 (1-2 items) ; PHP235 (3 or more items)

 

8. Do you have COD as payment option?

We're sorry, but we don't offer COD as of the moment.

 

9. What are your payment options?

You may pay your order through the following payment methods:

  • Banco De Oro Unibank (BDO) - accepting gcash to bdo, online banking & over the counter payments
  • Paypal 

 

10. How many days will be given to settle our payments?

Payments for your order should be made within 7 days after placing your order. If I didn't receive your payment, your order will be automatically cancelled.

 

11. Can we order from your previous collections?

We apologize but we're not open on taking orders from our previous collections as of now.

 

12. Do you accept resellers / group order managers from PH?

As I am already based in PH, I will not accept resellers and group order managers from PH. Hope you understand.

 

13. Where to send my proof of payment?

Please send proof of payment on my email (madeforchu@gmail.com). Put your order # as subject.